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Interactive Voice Response Solution

We are a leading IT / Technology Services of interactive voice response solution and blended dialer software from Noida, India.
Interactive Voice Response Solution
  • Interactive Voice Response Solution
  • Interactive Voice Response Solution
  • Interactive Voice Response Solution
  • Interactive Voice Response Solution
  • Interactive Voice Response Solution
  • Interactive Voice Response Solution
  • Interactive Voice Response Solution
  • Interactive Voice Response Solution
  • Interactive Voice Response Solution

Interactive Voice Response Solution

Product Price: Rs 650 / MonthGet Best Price

Product Brochure

Product Details:
Type of ProcessOutbound
Service LocationPan India
Type of CallsDomestic/international
Communication LanguageEnglish/Hindi
Inbuilt Hard Disk For Recording And Data StorageYes
Support Various DiallingYes
Usage/ApplicationCalling Process
Mode of ServiceOnline/Offline
Service Duration1 week

IVR or Interactive Voice Response System used to access the database information using the phone. We can say that it is technology which can help the customer through the call and plays pre-recorded options using voice for the customer. IVR provides many choices like numbers or sometimes the caller’s information. He has to select one of the options according to their need and then the agent can solve the problem easily. By providing detailed information caller can access his data which they need.

The input which is provided by the user is then read by the IVR system which is used to fetch the appropriate information. IVR is used to communicate with the people and collect user information through the use of voice and DTMF (Dual-tone multi-frequency) by using inputs of the keyboard. IVR system is simple and effective which reduces the cost and increase the efficiency of the company.

Additional Information:

  • Item Code: XSPLIVR002
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Blended Dialer Software

Blended Dialer Software

Product Price: Rs 350 / PieceGet Best Price

Minimum Order Quantity: 10 Piece

Product Details:
Key FeaturesCall Recording, Call Monitoring, Outbound Dialer
Supported PlatformsAndroid, iOS, Mac, Windows
Languages SupportedEnglish, Hindi
Hard Disk:500 MB of available space for installation
Internet Connection:High-speed broadband
Operating System:Windows 10 or later, macOS 10.13 or later, Linux (various distributions)
CRM Integration:Seamless integration with popular CRM systems (e.g., Salesforce, Zoho CRM, HubSpot)
CTI Integration:Integrates with Computer Telephony Integration (CTI) systems for call control and data exchange
Processor:Intel Core i3 or higher, AMD equivalent
RAM:Minimum 4 GB, 8 GB recommended
Country of OriginMade in India

Blended Dialer Software is a versatile tool designed to handle both inbound and outbound calls in a single platform. This software combines the features of inbound and outbound dialers, allowing call centers and customer service departments to efficiently manage both types of calls.

Key Features of Blended Dialer Software:

  1. Automatic Call Distribution (ACD): Routes inbound calls to available agents and manages outbound call campaigns simultaneously.
  2. Predictive Dialing: Optimizes outbound call campaigns by predicting agent availability and call success rates.
  3. Interactive Voice Response (IVR): Provides callers with menu options to direct their calls and access self-service features.
  4. Call Monitoring: Allows supervisors to monitor calls in real-time and provide assistance to agents if needed.
  5. Call Recording: Records calls for quality assurance, training, and compliance purposes.
  6. CRM Integration: Integrates seamlessly with CRM systems to provide agents with customer information and call history.
  7. Reporting and Analytics: Provides detailed reports and analytics on call metrics, agent performance, and campaign effectiveness.

Benefits of Blended Dialer Software:

  1. Improved Efficiency: Combines the features of inbound and outbound dialers, maximizing agent productivity.
  2. Enhanced Customer Service: Provides a seamless experience for callers, whether they are inbound or outbound.
  3. Better Resource Management: Allows for better allocation of resources by managing both types of calls in a single platform.
  4. Increased Flexibility: Adapts to changing call volumes and campaign needs, providing flexibility for call center operations.
  5. Cost-Effective: Reduces the need for separate inbound and outbound dialer systems, saving costs for the organization.
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