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Call Center Software Solution
Prominent & Leading IT / Technology Services from Noida, we offer best preview call center software, best auto dialer for call center, inbound call center services, telemarketing outbound call center service, inbound dialer software for call center and international outbound call center software.
Best Preview Call Center Software
Product Price: Rs 470 / pieceGet Best Price
Product Brochure
Product Details:
| Brand | Vert Age |
| Type | Online/Offline |
| Operating System | For Linux |
| Free Required RAM | 4 GB |
| Provide Installation Service | Yes |
| Training | Documentation, In Person, Live Online |
| Free Trial Available | Yes |
| License Duration | 1 Year |
| Support | Business Hours |
| Number of User | Multi-user |
| Back Up | Yes |
| Available on Rent | Yes |
| Call Recording | Yes |
| Agent Login Available | Yes |
| Call Back Solution | Yes |
| Call Monitoring | Yes |
| Type of Calls | Domestic/International |
| Process Type | Inbound/Outbound |
| Automatic Call Distribution | Yes |
| Skill Based Call Routing | Yes |
| Live Call Transfer | Yes |
| Language Support | English/Hindi |
| Architecture | 64 Bit |
| Deployment | On Server |
| Database | SQL |
| Mobile App | For Windows |
Best Preview Call Center Software an automatic dialer software having the ability to give customers information to the agents just before dialing the number. Software when combines your office phone with your Customer Relationship Manager (CRM) becomes more helpful. It will help you in scheduling appointments, sending client reminders, or calling prospective customers, the Preview Dialer do all for you. Maintaining customer’s information from your office calls has never been easier. Automatically export customer detail and call data to your third-party CRM with the click of a button, saving only the information you need.
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Best Auto Dialer for Call Center
Product Price: Rs 600 / PieceGet Best Price
Minimum Order Quantity: 10 Piece
Product Brochure
Product Details:
| Operating System | For Windows |
| Brand | Vert Age |
| Usage/Application | Calling |
| Ivr Manager | Yes |
| Programming Language | PHP |
| License Duration | 1 Year |
| Number of User | Multi-user |
Auto Dialer Software one of the best outbound dialer software that can dial outbound calls automatically by using the number lists. It is one of the best dialer software for a call center who depends on outbound calls. With all the smart features of the dialer software helps the call center to improve its services and agent performance. The software will help in saving time and money by automating all the dialing process. The dialer software also helps the agent’s in managing the client database and manages records.
Additional Information:
- Item Code: XSPLIVR1012
- Delivery Time: One Week
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Inbound Call Center Services
Product Price: Rs 250 / MonthGet Best Price
Product Brochure
Product Details:
| Type Of Process | Inbound, Outbound |
| Type Of Calls | Domestic, International |
| Location/City | Pan India |
| Communication Language | English |
| Software Version | 9.0 |
| Service Location/City | New Delhi, Noida |
| Usage/Application | Industrial |
| Service Duration | Unlimited |
Description:
Providing an exceptional customer support service is key to every business—and it can never be envisioned without a promising inbound call center software program. You can make every conversation count in your customer support with the help our advanced mechanism. You should never worry if your customer care agents remain busy or you have not enough resources to attend all the phone calls—as our advanced inbound call center software ensures that every call goes answered. With advanced features like call cascading and call routing, the software program lets your professionals manage all the phone calls and provide the best customer care services with the utmost satisfaction. Our inbound call center software comprises of the following features:
- CRM integration
- Call center analytics
- Live feeds
- Real time analytics
- Time-based call routing
- Unlimited calls concurrently
- Easy to transfer the calls to appropriate agent
- Real time performance tracking tool
- High-tech IVR phone menu
- Auto attendants
Other Details:
With an advanced inbound call center program, you can easily track the call activity—consequently, it results in empowering your customer services with data-driven decision. You can even optimize the prevalent customer care mechanism in accordance with call activity and agents’ performance. Embrace our built-from-the-ground-up inbound call center software program in your customer service center and make the entire procedure a flawless and more efficient. It can enhance the efficiency of your calling agents by streamlining all the phone calls in an integrated CRM system. With the scalability and efficient reporting tool, our inbound call center software program can help you take the customer care services to a new level in your business. Never miss a call and allow your call agents to attend each and every professional with the utmost accuracy.
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Telemarketing Outbound Call Center Service
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Product Brochure
Product Details:
| Brand | Vert Age |
| Type | Online/Offline |
| Operating System | For Linux |
| Ivr Manager | Yes |
| Programming Language | PHP |
| Free Required RAM | 4 GB |
| Provide Installation Service | Yes |
| Training | Documentation, Live Online, In Person |
| Free Trial Available | Yes |
| Wireless | Yes |
| License Duration | 1 Year |
| Support | Business Hours |
| Number of User | Multi-user |
| Back Up | Yes |
| Available on Rent | Yes |
| Call Recording | Yes |
| Agent Login Available | Yes |
| Call Back Solution | Yes |
| Call Monitoring | Yes |
| Type of Calls | Domestic/International |
| Process Type | Inbound/Outbound |
| Automatic Call Distribution | Yes |
| Skill Based Call Routing | Yes |
| Live Call Transfer | Yes |
| Language Support | English/Hindi |
| Architecture | 64 Bit |
| Deployment | On Server |
| Database | SQL |
An Telemarketing Outbound Call Center Service helps small businesses to make outbound calls to the clients on behalf of their business. The software will allow agents to work smartly and avoid manual tasks to focus on customer interactions. Manage multiple tasks at a time in the same window like call handling, taking customer’s information and more. Proper reports and dashboards help agents to make better decisions related to campaign management. Outbound call center provides smart features like click to call, proper report and more.
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Inbound Dialer Software For Call Center
Product Price: Rs 485 / pieceGet Best Price
Product Brochure
Product Details:
| Brand | Vert Age |
| Type | Online/Offline |
| Operating System | For Linux |
| Programming Language | PHP |
| Free Required RAM | 4 Gb |
| Provide Installation Service | Yes |
| Training | Documentation, Live Online, In Person |
| Free Trial Available | Yes |
| License Duration | 1 Year |
| Support | Business Hours |
| Number of User | Multi-user |
| Back Up | Yes |
| Available on Rent | Yes |
| Call Recording | Yes |
| Agent Login Available | Yes |
| Call Back Solution | Yes |
| Call Monitoring | Yes |
| Type of Calls | Domestic/International |
| Process Type | Inbound/Outbound |
| Automatic Call Distribution | Yes |
| Skill Based Call Routing | Yes |
| Live Call Transfer | Yes |
Inbound Dialer Software for call centerdeliver great customer service, with the Inbound Software we can deliver the best solution to our customers. The more important thing is to focus on customer service It will help in standardizing your customer’s service process with our best IVR System. It allows agents to service high call volume at a lower cost. In the current world, everyone needs better services in less time, the contact center is not important at that time. So we designed and provide an inbound software solution to fulfill all the challenges.
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International Outbound Call Center Software
Product Price: Rs 450 / pieceGet Best Price
Product Brochure
Product Details:
| Brand | Vert Age |
| Type | Online/Offline |
| Operating System | For Linux |
| Programming Language | PHP |
| Free Required RAM | 4 GB |
| Provide Installation Service | Yes |
| Training | Live Online, Documentation, In Person |
| Free Trial Available | Yes |
| License Duration | 1 Year |
| Support | Business Hours |
| Type of Calls | International |
| Skill Based Call Routing | Yes |
| Live Call Transfer | Yes |
| Architecture | 64 Bit |
| Database | SQL |
| Service Duration | 1 week |
| Mode of Service | Online/Offline |
An International Outbound Call Center is a unique operation for dialing International Calls that work with best when it is efficiently managed and organized. The software isn’t being always important for the customers, but the thing which attracts customer is the services which are provided by the organization after software delivery. We deliver 24*7 hour services to our clients as international calling totally depends on midnight services. The Outbound Software Solution is one of the best solutions for the customer to solve their issues on their demand.
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Complaint Management Software Per Month
Product Price: Rs 500 / UserGet Best Price
Product Brochure
Product Details:
| Type | Online/Cloud-based |
| Operating System | For Linux |
| Programming Language | PHP |
| Free Required RAM | 1 GB |
| Provide Installation Service | Yes |
| Training | Live Online |
| License Duration | MONTHLY |
| Support | 24/7 (Live Rep) |
| Mobile App | For Windows |
| Country of Origin | Made in India |
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Dialer Software
Product Price: Rs 500 / PieceGet Best Price
Minimum Order Quantity: 10 Piece
Product Brochure
Product Details:
| Also Provides | Predictive Dialer |
| Operating System | For Linux |
| Service Duration | ONE YEAR/ MONTHLY |
| Shift Timings | 24 hours |
| Communication Language | English |
| Provide Installation Service | Yes |
| License Duration | 1 Year |
| Number of User | Multi-user |
| Back Up | Yes |
| Database | SQL |
Additional Information:
- Item Code: XSPLBS007
- Production Capacity: UNLIMITED
- Delivery Time: ONE WEEK
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Cloud Based Services
Product Price: Rs 650 / UserGet Best Price
Minimum Order Quantity: 10 User
Product Brochure
Product Details:
| Type of Process | INBOUND/OUTBOUND |
| Type of Calls | DOMESTIC/INTERNATIONAL |
| Location | PAN INDIA |
| Service Duration | ONE YEAR |
| Communication Language | ENGLISH |
| Brand | VERT-AGE |
| Installation Service Needed | YES |
| Usage/Application | CALLING |
Other Details:
Cloud Based Call Center Solution uses internet and cloud storage to build a network which works like a traditional call center but maybe geographically dispersed. It requires almost no set up and can be very easy to use. It is hosted in the cloud by a business phone service provider. Users can access the service through an app installed on their computer or mobile, so requires almost no dedicated infrastructure. This solution relies on internet access with sufficient bandwidth to comfortably accommodate all users. The call centers data is hosted on the cloud, and the corresponding servers either belong to the service provider, or to third party.
Why a cloud based call center?
Set up:
- Setting up cloud-based call center software is as easy as installing an app on a computer no need to set up hardware, figure out licensing and find suitable software.
Costs:
- Since there is virtually no infrastructure and physical space required theres no investment in installing hardware or licensing or any recurring fees in maintaining an updated software and hardware. A strong internet connection is however required, but obviously, the cost would still be less compared to on premises solutions.
Flexibility:
- Cloud based call center softwares are very flexible in the sense that, adding a new user does not require buying a new set of hardware and removing one does not leave a waste of it. An employee is not required to sit at the same desk every day. They can work from home or anywhere else. It also means that there can be no limitations to the hours of service provided.
Reliability:
- Your cloud based call center software neednt rely on hardware. Most of the reliability and call quality problems that can occur are due to a weak internet connection. Without sufficient bandwidth call quality will suffer. The simple solution is ensuring good internet connectivity. Thats all!
Features:
- While on premises centers have only features such as: transfers, hold, waiting music, conferences, call logging, etc. cloud based call centers can provide a hoard of other useful features like, Live call monitoring(Calls are recorded, stored, and analyzed), Smart IVR, Click-to-call(customers doesnt need to dial, just click a button)
Security and privacy:
- Cloud providers make it their business to stay ahead of security threats. Much as their downtime redundancy safeguards are superior to what an onsite IT team can provide, so are their security measures.
Eco friendliness:
- Without infrastructure or equipment of your own, you use the shared resources of the cloud, thereby having lesser impact on the earth. Adopting cloud-based call center software is thus, more eco-friendly.
Additional Information:
- Item Code: XSPLCL003
- Production Capacity: Unlimited
- Delivery Time: One Week
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