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Call Center Software Solution
Work From Home Solution For Call Centers
Product Brochure
Type Of Process | Outbound |
Type Of Calls | Domestic |
Location/City | Pan India |
Service Duration | One Year |
Communication Language | English & Hindi |
Usage/Application | Calling Software |
- login with your phone/ laptop
- easily upload data from server
- blended dialer solution
- save your data into server
- monitor & record calls
do work from home using vert-age dialer application and stay away form coronavirus
set flexible working hours and do work from home to save yourself from virus infection
x XENOTTABYTE ServicePvt.Ltd YOUR ONE STOP IT CORONAVIRUS SERVICE PROVIDER +31-95500957*51 CALLNOVBest Inbound Dialer Software For Call Dialing
Product Brochure
Brand | Vert Age |
Type | Online/Offline |
Operating System | For Linux |
Programming Language | PHP |
Free Required RAM | 4 GB |
Provide Installation Service | Yes |
Training | In Person, Live Online, Documentation |
Free Trial Available | Yes |
License Duration | 1 Year |
Support | Business Hours |
Advanced Inbound Dialer Software that can handle inbound calls easily without any disturbance. In the current world, everyone needs better services in less time, the contact center is not important at that time. So we designed and provide an Inbound Software Solution to take the new challenges and fulfill all the requirements of the customer. It will take the business of the organization to the next level. The software will increase your domestic calling and provide the best service with support to customers. Inbound dialer software can make a massive difference in inbound calling.
Best Preview Call Center Software
Product Brochure
Brand | Vert Age |
Type | Online/Offline |
Operating System | For Linux |
Free Required RAM | 4 GB |
Provide Installation Service | Yes |
Training | In Person, Documentation, Live Online |
Free Trial Available | Yes |
License Duration | 1 Year |
Support | Business Hours |
Number of User | Multi-user |
Back Up | Yes |
Available on Rent | Yes |
Call Recording | Yes |
Agent Login Available | Yes |
Call Back Solution | Yes |
Call Monitoring | Yes |
Type of Calls | Domestic/International |
Process Type | Inbound/Outbound |
Automatic Call Distribution | Yes |
Skill Based Call Routing | Yes |
Live Call Transfer | Yes |
Language Support | English/Hindi |
Architecture | 64 Bit |
Deployment | On Server |
Database | SQL |
Mobile App | For Windows |
Best Preview Call Center Software an automatic dialer software having the ability to give customers information to the agents just before dialing the number. Software when combines your office phone with your Customer Relationship Manager (CRM) becomes more helpful. It will help you in scheduling appointments, sending client reminders, or calling prospective customers, the Preview Dialer do all for you. Maintaining customer’s information from your office calls has never been easier. Automatically export customer detail and call data to your third-party CRM with the click of a button, saving only the information you need.
Inbound Call Center Services
Product Brochure
Software Version | 9.0 |
Service Location/City | New Delhi, Noida |
Usage/Application | Industrial |
Location/City | Pan India |
Communication Language | English |
Type Of Process | Inbound, Outbound |
Type Of Calls | Domestic, International |
Service Duration | Unlimited |
Description:
Providing an exceptional customer support service is key to every business—and it can never be envisioned without a promising inbound call center software program. You can make every conversation count in your customer support with the help our advanced mechanism. You should never worry if your customer care agents remain busy or you have not enough resources to attend all the phone calls—as our advanced inbound call center software ensures that every call goes answered. With advanced features like call cascading and call routing, the software program lets your professionals manage all the phone calls and provide the best customer care services with the utmost satisfaction. Our inbound call center software comprises of the following features:
- CRM integration
- Call center analytics
- Live feeds
- Real time analytics
- Time-based call routing
- Unlimited calls concurrently
- Easy to transfer the calls to appropriate agent
- Real time performance tracking tool
- High-tech IVR phone menu
- Auto attendants
Other Details:
With an advanced inbound call center program, you can easily track the call activity—consequently, it results in empowering your customer services with data-driven decision. You can even optimize the prevalent customer care mechanism in accordance with call activity and agents’ performance. Embrace our built-from-the-ground-up inbound call center software program in your customer service center and make the entire procedure a flawless and more efficient. It can enhance the efficiency of your calling agents by streamlining all the phone calls in an integrated CRM system. With the scalability and efficient reporting tool, our inbound call center software program can help you take the customer care services to a new level in your business. Never miss a call and allow your call agents to attend each and every professional with the utmost accuracy.
Telemarketing Outbound Call Center Service
Product Brochure
Brand | Vert Age |
Type | Online/Offline |
Operating System | For Linux |
Ivr Manager | Yes |
Programming Language | PHP |
Free Required RAM | 4 GB |
Provide Installation Service | Yes |
Training | In Person, Live Online, Documentation |
Free Trial Available | Yes |
Wireless | Yes |
License Duration | 1 Year |
Support | Business Hours |
Number of User | Multi-user |
Back Up | Yes |
Available on Rent | Yes |
Call Recording | Yes |
Agent Login Available | Yes |
Call Back Solution | Yes |
Call Monitoring | Yes |
Type of Calls | Domestic/International |
Process Type | Inbound/Outbound |
Automatic Call Distribution | Yes |
Skill Based Call Routing | Yes |
Live Call Transfer | Yes |
Language Support | English/Hindi |
Architecture | 64 Bit |
Deployment | On Server |
Database | SQL |
An Telemarketing Outbound Call Center Service helps small businesses to make outbound calls to the clients on behalf of their business. The software will allow agents to work smartly and avoid manual tasks to focus on customer interactions. Manage multiple tasks at a time in the same window like call handling, taking customer’s information and more. Proper reports and dashboards help agents to make better decisions related to campaign management. Outbound call center provides smart features like click to call, proper report and more.
Contact Center Solutions
Product Brochure
Type Of Calls | Domestic |
Location/City | Pan India |
Service Duration | One Year |
Manpower Required | Yes |
Communication Language | English & Hindi |
Brand | Vert Age |
Outbound Dialer Software for Call Center
Product Brochure
Brand | Vert Age |
Type | Online/Offline |
Operating System | For Linux |
Programming Language | PHP |
Free Required RAM | 4 GB |
Provide Installation Service | Yes |
Training | In Person, Documentation, Live Online |
Free Trial Available | Yes |
License Duration | 1 Year |
Support | Business Hours |
Number of User | Multi-user |
Back Up | Yes |
Available on Rent | Yes |
Call Recording | Yes |
Agent Login Available | Yes |
Call Back Solution | Yes |
Call Monitoring | Yes |
Type of Calls | Domestic/International |
Process Type | Inbound/Outbound |
Automatic Call Distribution | Yes |
Skill Based Call Routing | Yes |
Live Call Transfer | Yes |
Language Support | English/Hindi |
Architecture | 64 Bit |
Deployment | On Server |
Database | SQL |
Mobile App | For Windows |
Outbound Dialer Software is a call center dialer software that dials outgoing calls to reach out to customers and is typically used when a sales team requires new customers. Dialer software has multiple features that improve both customer's and agent's performance in the call center. Outbound Call Center Software allows call center agents to provide the best customer experience by assigning customers to the most skilled and available agent in the queue. With the advanced dialer software, we also provide the best support that fully satisfies the customers.
GSM Gateway - Dinstar/Synway/Openvox/Matrix
Minimum Order Quantity: 1 Piece
Product Brochure
Number Of Ports | 4,8,16,32 |
Sim Interface | 1.8v,3.0v SIM Interface |
Country of Origin | Made in India |
Usage/Application | For call center calling |
Network Type | 4G |
Power Supply | Yes |
Brand | Xenottabyte |
Dinstar is a GSM gateway device which comes in different ports like 1 Port contain 1 SIM GSM Gateway, 16 Port contains 16 SIM Gateway, 32 Port contains 32 SIM GSM Gateway, 64 Port contain 64 SIM GSM Gateway, 128 Port contains 128 SIM GSM gateway available. Dinstar 32 port GSM gateway is a multi-functional gateway device which helps in dialing calls efficiently between 2G/3G mobile network and
New Dinstar GSM gateway is having a new design which contains pop-up SIM card slot. In this new setup of Dinstar users are able and having permission that it can change the SIM card easily without any problem. Dinstar GSM gateway uses a SIM card which connects with the cellular tower to dial the phone calls. The cellular tower converts the cellular connection to SIP and then this cellular connection now connected with the GSM Gateway. As many as a number of SIM cards you have can help in dialing such a number of customers and connect them to the network. Many SIM cars can connect/ dials many numbers at a time.
Features:
• The Dinstar 32 port GSM channel consists of 128 SIM Slots.
• Dinstar GSM gateway is Easy to Conduct the SIM Rotations.
• These Gateway having different bandwidth with the different network such as:
1 GSM: 850/900/1800/1900MHz
2 CDMA: 800MHz
3 WCDMA: 850/900/1900/2100MHz
• Dinstar 32 port GSM gateway supports Signaling & RTP and API for sending the SMS in bulk.
• The GSM Gateway having an extra feature that it can auto generates Call and SMS for the clients.
• The GSM Gateway helps the agents in auto checking SIM numbers and responsible for updating them.
• It helps in checking no balance and set the Alarm and Call for the limitations of the calls.
Additional Information:
- Item Code: XSPLDS009
- Delivery Time: One Week
Best Auto Dialer for Call Center
Minimum Order Quantity: 10 Piece
Product Brochure
Operating System | For Windows |
Brand | Vert Age |
Usage/Application | Calling |
Ivr Manager | Yes |
Programming Language | PHP |
License Duration | 1 Year |
Number of User | Multi-user |
Auto Dialer Software one of the best outbound dialer software that can dial outbound calls automatically by using the number lists. It is one of the best dialer software for a call center who depends on outbound calls. With all the smart features of the dialer software helps the call center to improve its services and agent performance. The software will help in saving time and money by automating all the dialing process. The dialer software also helps the agent’s in managing the client database and manages records.
Additional Information:
- Item Code: XSPLIVR1012
- Delivery Time: One Week
Call Center Agent Monitoring Software
Product Brochure
Type Of Process | Outbound |
Type Of Calls | Domestic |
Location/City | Pan India |
Service Duration | One Year |
Communication Language | English & Hindi |
Type Of Service | Calling Service |
Brand | Vert Age |
Usage/Application | Calling |
Auto Dialer an automated outbound dialer software that allows call centers to dial outbound calls. The dialer software offers a lot of pacing options for the call centers. With all the smart features of the dialer software helps the call center to improve its services and agent performance. Using the software you can match every calling requirement of the call center. You can assign according to their requirements when agents are free. It also helps in maintaining the client's record in their database for the future.
Auto Dialer Software, an outbound dialer software that can dial automated calls from the list. It becomes more effective when we introduce it with Lead Management Software. Both, when combined, help in storing the data of the customer’s calls. The dialer software will help many companies in the world using they increase their agent's productivity, raise customer satisfaction and also increase profits. The software will also help in saving time and money by automating all the dialing process.
Predictive Dialer Software
Product Brochure
Type | Online/Offline |
Operating System | For Linux |
Brand | Vert Age |
Programming Language | PHP |
Free Required RAM | 4 GB |
Provide Installation Service | Yes |
Training | Live Online, Documentation, In Person |
Free Trial Available | Yes |
License Duration | 1 Year |
Support | Business Hours |
Number of User | Multi-user |
Back Up | Yes |
Available on Rent | Yes |
Call Recording | Yes |
Agent Login Available | Yes |
Call Back Solution | Yes |
Call Monitoring | Yes |
Type of Calls | Domestic/International |
Process Type | Inbound/Outbound |
Automatic Call Distribution | Yes |
Skill Based Call Routing | Yes |
Live Call Transfer | Yes |
Language Support | English/Hindi |
Architecture | 32/64 Bits |
Deployment | On Server |
Database | SQL |
Mobile App | For Windows |
A Predictive Dialer is an Outbound Dialing Software For Call Center that can dial multiple calls automatically. The dialer will dial the numbers automatically and help the agent’s screen for busy signals, no-answer calls, and disconnected calls. The Dialer will help in increasing efficiency when it works for customer support and Telesales services. It becomes more powerful when integrated with CRM Software. Advanced Predictive Dialer System analyses unsuccessful calls for a call back later or requires some special handling.
Inbound Call Center Software for Domestic Calls
Product Brochure
Brand | Vert Age |
Type | Online/Offline |
Operating System | For Linux |
Programming Language | PHP |
Free Required RAM | 4 Gb |
Provide Installation Service | Yes |
Training | In Person, Live Online, Documentation |
Free Trial Available | Yes |
License Duration | 1 Year |
Support | Business Hours |
Number of User | Multi-user |
Back Up | Yes |
Available on Rent | Yes |
Call Recording | Yes |
Agent Login Available | Yes |
Call Back Solution | Yes |
Call Monitoring | Yes |
Type of Calls | Domestic/International |
Process Type | Inbound/Outbound |
Automatic Call Distribution | Yes |
Skill Based Call Routing | Yes |
Live Call Transfer | Yes |
Inbound Call Center Software for Domestic Calls is a software used by the companies to dial the maximum number of calls to customers and provide detailed information about the company product. Inbound Dialer Software uses multiple communication channels like Voice, SMS, E-mail, etc. for handling Inbound Calls. Increase your domestic calling with our best Inbound Dialer Software and provide the best service with support to customers. Using inbound software services one can collect a large number of phone calls which in result increases the productivity of the organization.
Predictive Outbound Call Center Software
Product Brochure
Type | Online/Cloud-based |
Operating System | For Linux |
Brand | Vert Age |
Programming Language | PHP |
Free Required RAM | 4 GB |
Provide Installation Service | Yes |
Training | Live Online, Documentation, In Person |
Free Trial Available | Yes |
License Duration | 1 Year |
Support | Business Hours |
Number of User | Multi-user |
Back Up | Yes |
Available on Rent | Yes |
Call Recording | Yes |
Agent Login Available | Yes |
Call Back Solution | Yes |
Call Monitoring | Yes |
Type of Calls | Domestic/International |
Process Type | Inbound/Outbound |
Automatic Call Distribution | Yes |
Skill Based Call Routing | Yes |
Live Call Transfer | Yes |
Language Support | English/Hindi |
Architecture | 64 Bit |
Deployment | On Server |
Database | SQL |
Mobile App | For Windows |
Best Outbound Call Center Software Solution to connect customers with the agent using dialer software. This type of call centers is set up specially to dial outgoing phone calls from agents. These calls may be related to technical support or any other issue related to the software. Using Outbound Calling Software we can provide professional and high-quality customer service. Make a better relationship with the customers by providing them with more services whatever they want. to uses multiple communication channels like Voice, SMS, E-mail, etc. for handling Outbound Calls.
Dialer Software
Minimum Order Quantity: 10 Piece
Product Brochure
Also Provides | Predictive Dialer |
Operating System | For Linux |
Service Duration | ONE YEAR/ MONTHLY |
Shift Timings | 24 hours |
Communication Language | English |
Provide Installation Service | Yes |
License Duration | 1 Year |
Number of User | Multi-user |
Back Up | Yes |
Database | SQL |
Additional Information:
- Item Code: XSPLBS007
- Production Capacity: UNLIMITED
- Delivery Time: ONE WEEK
Inbound Call Center Service For Small Business
Product Brochure
Brand | Vert Age |
Type | Online/Offline |
Operating System | For Linux |
Ivr Manager | Yes |
Programming Language | PHP |
Free Required RAM | 4 GB |
Inbound Dialer Software for small business helps the organization in delivering the best solution for their customers across every channel and every touch point. Small Business does not have many tools for dialing more calls, here Inbound Dialer Software plays an important role in dialing more inbound calls. Using this we can provide customers what they need, whenever they want and however they choose. We provide the best Inbound Call Center Software for customer support which is used to solve the customer’s queries. Using inbound software services one can collect a large number of phone calls which in result increases the productivity of the organization.
Inbound Dialer Software For Call Center
Product Brochure
Brand | Vert Age |
Type | Online/Offline |
Operating System | For Linux |
Programming Language | PHP |
Free Required RAM | 4 Gb |
Provide Installation Service | Yes |
Training | In Person, Documentation, Live Online |
Free Trial Available | Yes |
License Duration | 1 Year |
Support | Business Hours |
Number of User | Multi-user |
Back Up | Yes |
Available on Rent | Yes |
Call Recording | Yes |
Agent Login Available | Yes |
Call Back Solution | Yes |
Call Monitoring | Yes |
Type of Calls | Domestic/International |
Process Type | Inbound/Outbound |
Automatic Call Distribution | Yes |
Skill Based Call Routing | Yes |
Live Call Transfer | Yes |
Inbound Dialer Software for call centerdeliver great customer service, with the Inbound Software we can deliver the best solution to our customers. The more important thing is to focus on customer service It will help in standardizing your customer’s service process with our best IVR System. It allows agents to service high call volume at a lower cost. In the current world, everyone needs better services in less time, the contact center is not important at that time. So we designed and provide an inbound software solution to fulfill all the challenges.
International Outbound Call Center Software
Product Brochure
Brand | Vert Age |
Type | Online/Offline |
Operating System | For Linux |
Programming Language | PHP |
Free Required RAM | 4 GB |
Provide Installation Service | Yes |
Training | In Person, Live Online, Documentation |
Free Trial Available | Yes |
License Duration | 1 Year |
Support | Business Hours |
Type of Calls | International |
Skill Based Call Routing | Yes |
Live Call Transfer | Yes |
Architecture | 64 Bit |
Database | SQL |
Mode of Service | Online/Offline |
Service Duration | 1 week |
An International Outbound Call Center is a unique operation for dialing International Calls that work with best when it is efficiently managed and organized. The software isn’t being always important for the customers, but the thing which attracts customer is the services which are provided by the organization after software delivery. We deliver 24*7 hour services to our clients as international calling totally depends on midnight services. The Outbound Software Solution is one of the best solutions for the customer to solve their issues on their demand.
Inbound Call Center Software For International Calls
Product Brochure
Brand | Vert Age |
Type | Online/Offline |
Operating System | For Linux |
Programming Language | PHP |
Free Required RAM | 4 Gb |
Provide Installation Service | Yes |
Training | Live Online, Documentation, In Person |
Free Trial Available | Yes |
License Duration | 1 Year |
Support | Business Hours |
Number of User | Multi-user |
Back Up | Yes |
Available on Rent | Yes |
Call Recording | Yes |
Agent Login Available | Yes |
Call Back Solution | Yes |
Call Monitoring | Yes |
Type of Calls | Domestic/International |
Process Type | Inbound/Outbound |
Automatic Call Distribution | Yes |
Skill Based Call Routing | Yes |
Live Call Transfer | Yes |
Language Support | English/Hindi |
Architecture | 64 Bit |
Deployment | On Server |
Database | SQL |
Mobile App | For Windows |
An Inbound Call Center is a unique operation for dialing International Calls that work with best when it is efficiently managed and organized. The software isn’t being always important for the customers, but the thing which attracts customer is the services which are provided by the organization after software delivery. We deliver 24*7 hour services to our clients as international calling totally depends on midnight services. The Inbound Software Solution is one of the best solutions for the customer to solve their issues on their demand.
Popular Preview Call Center Software
Product Brochure
Brand | Vert Age |
Type | Online/Offline |
Operating System | For Linux |
Programming Language | PHP |
Free Required RAM | 4 Gb |
Provide Installation Service | Yes |
Training | In Person, Documentation, Live Online |
Free Trial Available | Yes |
License Duration | 1 Year |
Support | Business Hours |
Number of User | Multi-user |
Back Up | Yes |
Available on Rent | Yes |
Call Recording | Yes |
Agent Login Available | Yes |
Call Back Solution | Yes |
Call Monitoring | Yes |
Type of Calls | Domestic/International |
Process Type | Inbound/Outbound |
Automatic Call Distribution | Yes |
Skill Based Call Routing | Yes |
Live Call Transfer | Yes |
Language Support | English/Hindi |
Architecture | 64 Bit |
Deployment | On Server |
Database | SQL |
Mobile App | For Windows |
Preview Dialer Software a Call Center Software that provides agents all the information about their caller before the call. He helps him to get some useful information before interaction with the customers so, they can solve their queries easily. Providing the information will save the agent time, which further used in connecting more calls. This feature of the Preview Dialer enables the agent to review the customer’s contact detail before placing a call. Dialer Software provides only essential information to agents so they can better prepare for the next call.
Best Inbound Call Center Software
Product Brochure
Brand | Vert Age |
Type | Online/Offline |
Operating System | For Linux |
Programming Language | PHP |
Free Required RAM | 4 GB |
Provide Installation Service | Yes |
Training | Documentation, Live Online, In Person |
License Duration | 1 Year |
Support | Business Hours |
Number of User | Multi-user |
Back Up | Yes |
Available on Rent | Yes |
Call Recording | Yes |
Agent Login Available | Yes |
Call Back Solution | Yes |
Call Monitoring | Yes |
Type of Calls | Domestic/International |
Process Type | Inbound/Outbound |
Automatic Call Distribution | Yes |
Skill Based Call Routing | Yes |
Live Call Transfer | Yes |
Best Inbound Call Center Software Solution to connect customers with the agent using dialer software. This type of call centers is set up specially to take incoming phone calls from agents. These calls may be related to technical support or call to ask questions related to the software. Using Inbound Calling Software we can provide professional and high-quality customer service. Make a better relationship with the customers by providing them with more services whatever they want. Inbound Dialer Software uses multiple communication channels like Voice, SMS, E-mail, etc. for handling Inbound Calls.
Complaint Management Software Per Month
Product Brochure
Type | Online/Cloud-based |
Operating System | For Linux |
Programming Language | PHP |
Free Required RAM | 1 GB |
Provide Installation Service | Yes |
Training | Live Online |
License Duration | MONTHLY |
Support | 24/7 (Live Rep) |
Mobile App | For Windows |
Country of Origin | Made in India |
PRI Card PRI Gateway Sangoma, Digium, Openvox, Matrix, Dinstar, Synway
Product Brochure
Support OS | Linux |
No. Of Ports | 1,2,4,8,16 |
Warranty | Three Years |
Model Name/Number | Sangoma,Digium,OpenVox,Dinstar,Synway,Matrix |
Type | PRI Card |
Brand | Sangoma |
Features:
- SS7 Signaling supported
- 1, 2, 4, 8 E1/T1/J1 ports with PCI-Express interface for high performance voice applications
- Fully PCIe Gen1.1 (x1) compliant
- Optimized per channel DMA streams and hardware-level HDLC handling unload the host CPU
- Optional Octasic DSP Echo Cancellation Module 128ms tail/channel (on all channel densities)
Additional Information:
- Production Capacity: 100
- Delivery Time: ANYTIME
Headphones- Plantronics
Minimum Order Quantity: 5 Set
Product Brochure
Connectivity Type | Wired |
Color | Black |
Is It With Microphone | With Microphone |
Material | Plastic |
Connector | USB/ RJ9 |
Microphone Type | Unidirectional |
USB Headphones, a combination of both microphones and headphones which is connected via a USB connector to a computer or other device. Using a headset, a computer becomes a telephone, with many useful functions. Compared to a normal telephone handset, using USB headphones becomes more useful. By connecting the headset via a USB port, the computer does not require an analog microphone input or speaker output.
Specification
- Connectivity Type - Wired
- Headset Frequency Response - 150 ~ 6000Hz
- Color - Black
- Compatibility - Win XP, 7, 8 & 10, Linux
- Connector - USB
- Microphone Type - Unidirectional
- Speaker Frequency Response - 150 ~ 6000Hz
- Impedance speaker - 150 ohms
- Microphone Frequency Response - 80 ~ 6000Hz
- Microphone Impedance - 2.2 K Ohms
Additional Information:
- Production Capacity: 1000
- Delivery Time: IMMEDIATELY
Cloud Based Services
Minimum Order Quantity: 10 User
Product Brochure
Type of Process | INBOUND/OUTBOUND |
Type of Calls | DOMESTIC/INTERNATIONAL |
Location | PAN INDIA |
Service Duration | ONE YEAR |
Communication Language | ENGLISH |
Brand | VERT-AGE |
Installation Service Needed | YES |
Usage/Application | CALLING |
Other Details:
Cloud Based Call Center Solution uses internet and cloud storage to build a network which works like a traditional call center but maybe geographically dispersed. It requires almost no set up and can be very easy to use. It is hosted in the cloud by a business phone service provider. Users can access the service through an app installed on their computer or mobile, so requires almost no dedicated infrastructure. This solution relies on internet access with sufficient bandwidth to comfortably accommodate all users. The call centers data is hosted on the cloud, and the corresponding servers either belong to the service provider, or to third party.
Why a cloud based call center?
Set up:
- Setting up cloud-based call center software is as easy as installing an app on a computer no need to set up hardware, figure out licensing and find suitable software.
Costs:
- Since there is virtually no infrastructure and physical space required theres no investment in installing hardware or licensing or any recurring fees in maintaining an updated software and hardware. A strong internet connection is however required, but obviously, the cost would still be less compared to on premises solutions.
Flexibility:
- Cloud based call center softwares are very flexible in the sense that, adding a new user does not require buying a new set of hardware and removing one does not leave a waste of it. An employee is not required to sit at the same desk every day. They can work from home or anywhere else. It also means that there can be no limitations to the hours of service provided.
Reliability:
- Your cloud based call center software neednt rely on hardware. Most of the reliability and call quality problems that can occur are due to a weak internet connection. Without sufficient bandwidth call quality will suffer. The simple solution is ensuring good internet connectivity. Thats all!
Features:
- While on premises centers have only features such as: transfers, hold, waiting music, conferences, call logging, etc. cloud based call centers can provide a hoard of other useful features like, Live call monitoring(Calls are recorded, stored, and analyzed), Smart IVR, Click-to-call(customers doesnt need to dial, just click a button)
Security and privacy:
- Cloud providers make it their business to stay ahead of security threats. Much as their downtime redundancy safeguards are superior to what an onsite IT team can provide, so are their security measures.
Eco friendliness:
- Without infrastructure or equipment of your own, you use the shared resources of the cloud, thereby having lesser impact on the earth. Adopting cloud-based call center software is thus, more eco-friendly.
Additional Information:
- Item Code: XSPLCL003
- Production Capacity: Unlimited
- Delivery Time: One Week