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Ticketing Services

Providing you the best range of ticket management services with effective & timely delivery.
Ticket Management Services

Ticket Management Services

Product Price: Rs 300 / PersonGet Best Price

Minimum Order Quantity: 10 Person

Product Details:
Device CompatibilityMobile & PC
Download OptionFree demo available
Key FeaturesTicket Booking, Ticket Routing & Categorization, Notification Alerts
Training SupportOnline Training
Supported PlatformsMac, Windows, Android, iOS
Languages SupportedHindi, English
Integration:Integrates with other systems such as CRM, help desk, or project management software through APIs.
Security:Utilizes secure encryption protocols to protect sensitive customer data and ticket information.
Customization:Can be customized to meet the specific needs of different organizations, including workflow automati
Deployment:Can be deployed on-premises or in the cloud, depending on the organization's requirements.

Ticket Management Software is a system used by businesses and organizations to efficiently manage and track customer inquiries, complaints, and support requests, often referred to as "tickets." This software streamlines the process of ticket creation, assignment, tracking, and resolution, improving customer service and support team productivity.

Key Features of Ticket Management Software:

  1. Ticket Creation: Allows users to create tickets via various channels such as email, web forms, or phone calls.
  2. Ticket Assignment: Automatically assigns tickets to the appropriate agent or team based on predefined rules or manual assignment.
  3. Ticket Tracking: Tracks the status of tickets throughout their lifecycle, from creation to resolution.
  4. Ticket Prioritization: Allows agents to prioritize tickets based on urgency, impact, or other criteria.
  5. Ticket Escalation: Automatically escalates tickets that are not resolved within specified timeframes or criteria.
  6. SLA Management: Manages Service Level Agreements (SLAs) by tracking response and resolution times for tickets.
  7. Knowledge Base Integration: Integrates with a knowledge base to provide agents with relevant information and solutions.
  8. Reporting and Analytics: Provides reports and analytics on ticket volume, resolution times, and agent performance.
  9. Customer Portal: Allows customers to create and track their own tickets, reducing the workload on support teams.
  10. Integration Capabilities: Integrates with other systems such as CRM, help desk, or project management software for seamless operations.

Benefits of Ticket Management Software:

  1. Improved Efficiency: Streamlines the ticket management process, reducing response and resolution times.
  2. Enhanced Customer Satisfaction: Provides quick and effective responses to customer inquiries, improving satisfaction levels.
  3. Better Team Collaboration: Allows agents to collaborate on ticket resolution, improving teamwork and efficiency.
  4. Insightful Reporting: Provides insights into ticket trends and performance metrics, enabling informed decision-making.
  5. Cost-Effective: Reduces the need for manual ticket management, saving time and resources.
  6. Scalable: Easily scales to accommodate growing ticket volumes without compromising performance.
  7. Compliance: Ensures compliance with regulatory requirements and internal policies related to ticket management.
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